Experience certainty for your outsourcing services with Oribyne BPO
As most organizations today value the merit of staying “lean and fit”, they are increasingly looking at outsourcing non-core operations. Adopting this approach, allows them to focus on their core competencies and respond with agility to the ever-changing market and business needs.At Oribyne BPO, we leverage our strong understanding of industry-specific BPO services and cross-industry solutions to provide you with new business processes and innovative models that seamlessly align with your business requirements.

What Oribyne Provides
We study your business processes and identify how we can provide innovative solutions that will best fit your business needs and address the challenges you may face.

• Boosting your bottom line through automation, productivity arbitrage and wage cost arbitrage
• Leveraging our existing talent pool and industry experience to become part of your think tank
• Building agility across your organization through strategic initiatives that adapt to accelerating market trends
• Helping you reach out to clients through innovative go-to-market strategies
• Reducing time-to-market by creating new go-to-market strategies.

Our Services offerings
Our robust and mature processes coupled with technical and functional expertise in several industry verticals have placed us at the forefront of providing best-in-class services for:

• Banking & Financial Services
• Insurance
• Life Sciences & Healthcare
• Travel & Transportation
• Telecom
• Retail & CPG

Our cross-industry or horizontal functions spectrum includes:

• Finance & Accounting
• Human Capital Management
• Supply Chain Management
  To help our customers achieve new levels of efficiency, Oribyne BPO offers innovative and flexible business models, platform based services and transformational outsourcing.

Customer Interaction Management (CIM) BPO
Every contact with a customer is a step that can either positively or negatively affect the relationship. Oribyne understands the importance of streamlining customer interaction activities. Oribyne CIM BPO offering enables businesses identify best possible ways to service customers effectively and efficiently in order to enhance their experiences.
What Oribyne Provides
CIM is a demanding process and is driven by the “moment of truth”, which builds a long-lasting relationship with the customer. Oribyne works with enterprises to help them manage their customer interaction activities efficiently and ensure enhanced customer satisfaction.
These services include:

• Web/Email-based Customer Support
• Application Support and Technical Helpdesk

Finance & Accounting BPO
With more than 6000 FTE, the Oribyne FAO has spread across 9 industry verticals and 9 delivery centres in various geographies in the last 3 years. The Oribyne FAO customer base has more than 25 accounts across 32 countries (in US, LatAm, UK, Europe, Africa and Asia Pacific) servicing over 20 languages. The FAO service offerings range from transaction processing to high-end reporting services and includes:

• Accounts Payable and T&E Claims
• Accounts Receivable, Credit Management and Collections
• General Ledger and Reporting
• Fixed Assets Accounting
• Financial, Planning and Budgeting
• Regulatory Reporting and Compliance and Audits
• Treasury and Risk Management
• Forecasting and Analytics

Human Resources Outsourcing
Handling routine workforce inquiries and functions for people dispersed across the globe can be time-consuming for the human resources (HR) staff of any organization.. Oribyne helps companies identify the technology solutions that will facilitate optimal utilization of resources and achieve seamless integration of global HR data for effective decision-making, and allow staff to concentrate on core HR activities.

What Oribyne Provides
Oribyne offers a gamut of services catering to the entire HR value chain that support HR operations from recruitment to exit management. These services include:

• Payroll Processing
• Talent Acquisition
• Retention
• Training and Development
• Separation
• Analytics
• Employee Data Management

Oribyne also provides Payroll Outsourcing services on its Global Payroll Platform, which is built on top of the SAP Payroll engine.

Knowledge Process Outsourcing
With information bombarding businesses at exponentially high rates, businesses today typically need to process enormous amounts of data from a wide variety of sources in order for effective decisions to be made and to strategize effectively. Oribyne provides viable and proven knowledge processing solutions.

What Oribyne Provides
Oribyne partners with enterprises to help them analyze huge volumes of business data, test various hypotheses against this data, and arrive at conclusions that help them define effective business strategies. Oribyne also provides domain-specific analysis services such as analysis of drug efficacy data for pharmaceutical organizations, research for investment banks, and certain cross-domain services such as:

• Customer Analytics (Retail)
• Spend/Procurement Analytics (Manufacturing)
• Equity Research (Banking and Financial Services)
• Statistical Analysis (Pharma, Actuarial)

Supply Chain Management
To stay competitive, networks of suppliers and supply chains must be managed so that they can respond quickly to evolving markets. As an able outsourcing partner, Oribyne helps enterprises manage seamless and effective supply chains and supplier relationships.

What Oribyne Provides
The combination of broad and deep experience with leading companies across industry verticals and cutting edge technology solutions has enabled Oribyne to develop a comprehensive set of Supply Chain Management (SCM) BPO offerings.
These include:

• Spend Management
• Transactional Procurement
• Procurement System Support
• Master Data Management

Reconciliations - Oribyne Aspire Service
Outsourced Best Practice Reconciliations.
The Oribyne Aspire Service is an on-demand service from Tata Consultancy Services that meets the reconciliation and investigation needs of large corporate and niche financial services organisations, improves the reconciliation performance, and leads to a reduction in TCO of upto 40%.

What Oribyne provides
The Oribyne Aspire service delivers a scalable, industry leading ‘centre of excellence’ for the matching, investigation and reconciliation of core and client-specific financial transactions.The service is based on a shared-service provisioning on our partner’s market leading reconciliations software platform, and draws on Oribyne expertise in Business Process and IT Service Management (ITSM) outsourcing. The service leverages the network of Global delivery centers and our experience in the Financial Services industry.

Benefits Administration
Oribyne can help businesses identify non-core but vital activities that can be effectively outsourced – including claims handling, agency management, customer relationship management (CRM), and policy servicing – which can in turn help firms concentrate on increasing market share and staying competitive.

What Oribyne Provides
Leveraging Oribyne BaNCS Insurance, a comprehensive web-based application, Oribyne helps insurance companies maximize productivity by automating back-office processes throughout the complete lifecycle of a policy, resulting in less CRM paperwork, greater accuracy, and significant time savings. Oribyne BPO has developed capabilities to handle all key insurance functions, which include product definition, policy servicing, claims handling, agency management, and CRM. Customers can leverage the functionality of the IIMS® product suite while avoiding the need to expend on capital and recurring hardware and software costs.

Payroll
Payroll management has evolved as a complex function for enterprises across the world. Oribyne can help identify outsourcing solutions to help organizations increase process efficiency in payroll management, allowing them to focus on their bottom lines.

What Oribyne Provides
Oribyne provides its customers with a pay-per-use option for payroll administration services using the SaaS (Software as a Service) approach. Leveraging its alliance with SAP, Oribyne provides these services on SAP’s Global Payroll engine. This helps enterprises leverage the functionality of an established ERP system while avoiding the need to expend on capital and recurring hardware and software costs.
Oribyne Payroll services include:

Hosting and Migrating

• Hosting SAP on Oribyne hardware and owning SAP Payroll licenses
• Migrating customers' payroll to Oribyne platform
• Maintaining the SAP payroll application
• Implementing and maintaining the interfaces between payroll and customers' HRMS, Finance, and other applications

Payroll Administration

• Build-to-Gross: Computing gross pay/earnings
• Gross-to-Net: Computing taxes, benefits, and other deductions
• Post-Payroll Activities: Generating Payroll/Finance files, Operational/MIS/Statutory and tax reports, tax deposits/returns